Exchanges and returns of products purchased outside Israel are not accepted.
Through Israeli Post
The merchandise must be returned within 14 days from the day it was received via Israel Post. Please send us the package from the nearest post office to you. Israel Post compromise to transfer the package up to 14 business days. When the package arrives, our customer service will contact you to update.
Through International Post
Please contact us via email at firstname.lastname@example.org within 14 days from the day you received the merchandise to coordinate the exchange.