Exchange and Returns
You may return or exchange the items you purchased in Ayuchka up to 14 business days from reception.
Through Israeli Post
The merchandise must be returned within 14 days from the day it was received via Israel Post. Please send us the package from the nearest post office to you. Israel Post compromise to transfer the package up to 14 business days. When the package arrives, our customer service will contact you to update: if you request to return the item, a cash refund will be made. In case of replacement, a new shipment will be coordinated.
Through International Post
Please contact us via email at aya@ayuchka.com within 14 days from the day you received the merchandise to coordinate the shipment return.
Please note :
The shipping charges are at the customer's expense.
- Items on sale may not be returned.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
