International shipping and returns
within 14 days

 

Your one-stop shop for genuine preowned luxury fashion items 

 

Terms of Use Agreement

Welcome to Ayuchka, the number one place online that sells stylish second-hand apparel and accessories – excellent in quality, unique, and elegant, some of which had never been worn, as well as apparel that is out of season.

You're invited to enjoy a simple, comfortable, and innovative shopping experience here on our website which we have designed specifically for you.

We invite you to check out our website and browse through a large variety of women's and children's clothes, shoes, bags, accessories, jewelry, gifts, and perfumes

You’re welcome to contact us if you have any apparel or unique products that you’d like to sell or rent out through our website. We can be contacted at (972+) 054-5900777 Sundays through Thursdays between the hours of 10:00 AM – 7:00 PM IDT (Israeli Daylight Time), or by email at aya@ayuchka.com.

For the best customer experience and in order to maximize the quality of service that you receive it is recommended that you read this Terms of Use Agreement and make sure to conduct yourself in accordance with it as stipulated herein and throughout the website.

1. General

1.1. This Terms of Use Agreement outlines the terms and conditions for using this website.  Using this website is subject to all of the terms and conditions noted herein, as well as all local and federal laws.

1.2. By using this website you affirm that you have read this Terms of Use Agreement, agree with it, and commit to abide by it.

1.3. If you do not agree with the terms and conditions noted in this Terms of Use Agreement, or with any other related instruction(s) that appear(s) on any part of this website and / or its content, you must cease using this website.

1.4. It is to be noted that these terms and conditions apply to any views and / or other forms of using this website, whether it be through a computer or through any other type of communication device such as tablets, cellular phones, etc.

1.5. Our website management is authorized, at its sole discretion, to periodically change this Terms of Use Agreement and / or any other instruction(s) related to using this website, as it / they appear(s) on this website.

1.6. The stipulations of this Terms of Use Agreement address the masculine gender for convenience purposes only, however, everything stipulated herein applies equally to men and women. Likewise, everything that is stipulated in plural form is to be understood as applying in singular form wherever it may be relevant, and vice versa.

1.7. The individual titles of each section of this Terms of Use Agreement are utilized for convenience purposes in order to help the user better understand them, and they do not serve as fixed interpretations of the Terms of Use Agreement.

2. Purchasing on the website


Ayuchka allows for easy and convenient purchase of unique and exquisite second-hand items, with home delivery to the customer’s door throughout Israel and abroad!

 

2.1. Placing orders : Orders can be placed on this website in accordance with the set ordering process therein, and can be done so at any time. The website ordering system operates 24/7 and it is therefore possible to place an order at any day or time, and from anywhere in the world.

2.1.1. Most of the items displayed on this website are unique and thereby one-of-a-kind (i.e. there is usually only one such item in stock). Whenever more than one item of the same kind is in stock there will be an option to select the quantity upon placing the order.

2.1.2. Upon placing the order you must make sure to follow all instructions as displayed and to fill in all of the details that will be required for the ordering process in their entirety, in order that we will be able to fulfill your order in a timely manner without any setbacks.

2.1.3. After you place your order you will receive an email confirming your order along with an order number, and you will likewise receive a tax receipt in accordance with the details you have entered while placing your order.

2.1.4. By placing an order you affirm that the details you have entered on this website during the ordering process are correct, complete, and precise, and you agree that having provided your personal details while placing the order was done of your own free will and consent.

2.1.5. In the event that the details provided will be incorrect and / or imprecise, we will not be able to guarantee that the order will be processed successfully. Likewise, as dictated by the law, knowingly providing false details constitutes a criminal offense and in such a situation legal civil / criminal action may be taken against anyone who knowingly provides such false details, including a lawsuit to receive compensation for damages that have been caused to the website owners as a result thereof. 

2.1.6. With regards to any problem and / or question concerning any item(s) and / or ordering process you can contact our customer service department anytime by email at aya@ayuchka.com , and / or by phone at (972+) 054-5900777 Sundays through Thursdays between the hours of 8:00 AM – 6:00 PM IDT (Israeli Daylight Time).

 

2.2. Shipping : All relevant information related to shipping appears under the title “Shipping, Delivery, and Return Policy” in this Terms of Use Agreement.

2.3. Prices on the website : The prices on our company website that is displayed in Hebrew are shown in NIS (New Israeli Shekels), whereas the prices on our company website that is displayed in English are shown in dollars. All prices are final and include VAT (Value-Added Tax) and / or any other tax(es) as required by law.

2.3.1. We do everything that we can to ensure that we supply all of our products in accordance with the stipulations and shipping costs that are noted during the order placing process, however, there may be situations where a displayed price may not be updated and / or precise as a result of human error and / or computing / operating error(s) on the website. In such a situation, customer service will correct the error and update the product pricing accordingly.

2.3.2. If the product has not yet been shipped, the customer will be notified of said update and have the option to either complete the ordering process with the updated price or to cancel the order without any cancellation fee.

2.3.3. If the product has already been shipped then the customer agrees, in accordance with the terms and conditions of this website, that he will be charged for the difference in pricing of that which had already been paid theretofore. In the event that the customer does not agree with the updated price, he must return the product in its original packaging and without the product having been used, and this must be done within 14 days.

2.3.4. Likewise, in the event that the price difference is in the customer’s favor, the customer will be credited for the difference in pricing. If said credit could not be processed for any reason, the customer will receive store credit for future purchases and will be notified of this accordingly.

2.4. Payment options

2.4.1. Direct credit card payment on the website – our website has a secure and advanced payment processing system in place that allows for immediate credit card payment in accordance with all of the terms and conditions of the credit card companies.

2.4.2. By using our website to make a credit card payment you thereby declare that you are considered to be of legal age in accordance with the law in order to make said purchase and that you are the rightful and legal owner, in accordance with your local legal jurisdiction, of said valid credit card that was issued and authorized by one of the known major credit card companies, and that you are authorized to make online purchases in accordance with your local legal jurisdiction.

2.4.3. The credit card details that are entered into our website through order placement are forwarded through a secure SSL (Secure Sockets Layer) page. After having been charged, said credit card details are terminated and therefore the charge is only a one-time charge. Said credit card details are not saved both for security reasons as well as to protect the privacy of our customers, not even for charging recurring orders. With every new order that is placed payment details must be updated / provided anew.

2.4.4. Payment through PayPal – additionally, payment can be made through a link to PayPal Global.

2.4.5. This payment option exists for our guests customers who have a PayPal account and can thereby utilize PayPal to make a one-time payment.

2.4.6. It is possible that the payment options on our website will be changed and / or supplemented with additional payment options, all in accordance with the options provided upon completing an order on our website and as per the stipulations in this Terms of Use Agreement.

3. Shipping, Delivery, and Return Policy


Through the Ayuchka website you will be able to receive your unique product all throughout Israel and abroad!*

 

3.1. Shipping

3.1.1. We make every possible effort in order to supply you with the product that you ordered in a timely manner to the address that you provided while placing your order, contingent on us having received full payment for the product and contingent on us having received your complete and correct details upon order placement, as stipulated in this Terms of Use Agreement.

3.1.2. * Perfumes and jewelry are not shipped to locations outside of Israel.

3.1.3. After having placed an order on our website, your order will be forwarded to our order processing department in order to verify that authorization has been granted by the Credit Card Company and / or PayPal to process the payment.

3.1.4. After your payment has been authorized as stated in the aforementioned clause, the ordered product(s) will be forwarded for shipping within three business days.

3.1.5. Every product will be shipped to you as quickly as possible after your order has been fully processed and in accordance with the shipping option that you have selected.

3.1.6. Orders can be placed 24/7, however, orders will be processed on Sundays through Thursdays between the hours of 8:00 AM – 6:00 PM IDT (Israeli Daylight Time). For the sake of clarity, it should be noted that Fridays, Saturdays, Jewish holidays (with exception to Purim and Chanukah), and the day* that precedes Jewish holidays (with exception to Purim and Chanukah) are not to be considered business days (* Jewish holidays begin at sundown – thus, if a Jewish holiday begins at 7:00 PM on a Wednesday, that entire Wednesday will not be considered a business day).

3.1.7. Delivery time is between 1 to 14 business days, depending on the shipping address location and on the shipping option that you have selected, and contingent on the stipulations outlined in this Terms of Use Agreement.

Shipping Option

Delivery Time

Delivery Address Location

Shipping Company

Express Delivery

Up to 1 day

T.A., Ramat Gan, Givatayim, & Bnei Brak

Gett

Courier Delivery

Up to 10 business days

All throughout Israel

Israel Postal Company

Registered Mail

Up to 14 business days

Worldwide (outside if Israel)

Israel Postal Company

 









3.2. Shipping cost

* For purchases of up to 56 US$ – shipping is 7 US$.

* For purchases of 57 US$ and more – free shipping.

You will also have the option to pick up your order from our Tel Aviv office on Sundays through Thursdays between the hours of 10:00 AM – 7:00 PM IDT (Israeli Daylight Time), this so only after having confirmed with our customer service department that the product you have ordered is ready to be picked up.

 

3.3. Courier delivery to your door

3.3.1. The courier will contact you by phone in order to confirm a delivery time between the hours of 8:00 AM – 8:00 PM IDT (Israeli Daylight Time). It is recommended that you be available after placing the order on our website and that the delivery address you choose is one where you will personally be present at the scheduled delivery time.

3.3.2. In the event that the delivery address is in a location within Israel that is far away from the central district, such as Eilat, the Aravah areas, Judea & Samaria areas, and the Golan Heights, there may be delays with your delivery and we cannot guarantee that the courier will deliver your package within the timeframe specified in the table above.

3.3.3. In the event that the delivery courier does not arrive to the address that you have specified, we will make sure to inform you of this and the order will be shipped to you through the IPC (Israeli Postal Company).

 

3.4. As has already been noted, shipment will only be possible after your order has been fully processed and completed, and after full payment has been received, processed, and authorized for both the product and the shipping cost.

3.5. We are authorized to delay shipment and withhold delivery in the event that full payment has not been received and / or your order has not been fully / successfully processed.

3.6. A product that is shipped in accordance with the details that were provided during order placement is expected to arrive at its destination.

3.7. A product that is shipped to an incorrect address that was provided during order placement, and is returned to us – the customer will be liable for any potential costs associated with the product having been returned, including shipping and / or return shipping costs, as well as costs for reshipping the product to the correct address and any other related costs that may arise.

3.8. Payment for shipping will be supplemented to payment for the product(s) on the credit card that has been provided and will not be subject to a refund for any reason other than if the order is cancelled due to a glitch or inaccuracy, or if the order is cancelled before the product is shipped out.

3.9. Payment of any customs fees that may apply as per the laws within the country to which the order is shipped will be the sole responsibility of the customer that placed the order.

3.10. Ayuchka reserves the right to change the shipping options, shipping costs, and / or shipping terms and conditions on the website at any time.

3.11. It should be noted that the delivery times, as they are stipulated in this Terms of Use Agreement, are estimated delivery times, and that we are not accountable for any delays resulting from Israeli Postal Company and / or any other delivery courier schedule delays and / or holiday delays and / or delays due to weather conditions and / or any other delays that are not within our control.

3.12. Order cancellation

3.12.1. We take great care to ensure that the products displayed on our website are of good quality and that they are shipped in a way that will guarantee that they arrive to their destination undamaged and intact, and therefore order cancellation and product returns will be possible in accordance with the conditions stipulated in this Terms of Use Agreement and in accordance with the 1981 Dealer Protection Law.

3.12.2. In the event of order cancellation that takes place before shipping, the order will be completely cancelled.

3.12.3.   Order cancellation that takes place after the product has been shipped through any of the shipping methods that have been noted above must be done within 14 days from the day the order was placed and will be subject to the conditions stipulated in the Dealer Protection Law and in this Terms of Use Agreement.

3.13. Exchanges – it is possible to exchange a product within 14 days from the day that the product is received.

3.14. The conditions for cancelling / exchanging a product

3.14.1. A cancellation / exchange request must be made within 14 days.

3.14.2. You must contact our customer service department and notify us of your request to cancel / exchange the product, and you must likewise email this request to aya@ayuchka.com .

3.14.3. The product must be shipped to the return address that will be provided to you by our customer service department, with the product being in brand new condition, without having been used, and with the original tags attached to it.

3.14.4.   When cancelling / exchanging an order, it is your responsibility to cover the cost of returning the product and ensuring that it is shipped to and received by Ayuchka. If you have not cancelled / exchanged your product within the stipulated timeframe you will not have any claim for cancelling / exchanging said product.

3.15. You may not cancel / exchange a product that has been specifically custom made / tailored for you at your request.

3.16.In instances when your cancellation / exchange is approved as per this Terms of Use Agreement, your payment will be credited for an amount no greater than the amount for which you were charged. Ayuchka reserves the right to deduct from this amount any shipping and operational costs associated with said order.

3.17. Shipping costs, operational costs, taxes / customs fees, etc., that are associated with the product being returned must all be paid for at your expense.

3.18. Your payment will be credited to you through the same payment method that the initial payment was processed only after the product has been received undamaged and intact by Ayuchka within the timeframe that has been stipulated above.

4. Our products


4.1. The products displayed on our website are unique and of excellent quality.

4.2. Even though we make a reasonable effort to ensure that our website is always up to date, a situation may arise where the product you have ordered through our website is not in stock, and therefore you hereby affirm that you acknowledge that the products displayed on our website are merely offers for purchase and that placing an order does not necessarily guarantee that the product will be in stock.

4.3. In the event that a product that was ordered is not in stock, we will contact you to notify you of this, and when possible we will send you other product options for your consideration that are similar to the product you have ordered, if they are in stock. It goes without saying that when a product is ordered and not in stock and / or not supplied to you for any reason related to our website, you will not be charged for the order, and if you have already been charged then your payment will be credited to you in full.

4.4. It should be noted that you as the customer and / or anyone else using our website will not have any claim and / or demand and / or legal claim against Ayuchka and / or any of its associates / representatives over an ordered product not having been supplied when payment for that product has not been charged or has been credited after having been charged.

4.5. Considering that the Ayuchka website is a dynamic website and that we put in a lot of work and effort to keep it up to date, whether it be product updates or any other kind of additional details, we cannot guarantee that the product description or other content displayed on our website is always precise, complete, reliable, up to date, and / or without any errors, since there is always a chance of some mistake inadvertently taking place.

4.6. Likewise, the pictures displayed on our website are intended to provide none other than a visualization of our products, and therefore there may be instances where some degree of difference exists between the appearances and / or size of the product as it appears in the picture to its actual appearance and / or size once you receive it.

4.7. Likewise, we cannot guarantee that the product display that appears on your computer screen, iPad, tablet, cellular phone, and / or any other display format will be identical to the actual product itself. It must be taken into consideration that oftentimes different display screens show different colors and / or hues in accordance with the set screen resolution on said device.

4.8. Ayuchka is not responsible for any damages whatsoever that may be caused, whether directly or indirectly, to the customer and / or to a third party, that is in any way related to the products purchased from our website, as per local liability laws.

4.9. In order to remove all doubt, it is to be understood that from the moment that the product is shipped to the customer and / or any representative on his behalf we are not accountable for any damages that may result from improper and / or unreasonable use and / or any use other than the use for which the product was intended, with regards to all products that our company supplies.

5. Terms of use

5.1. By entering the Ayuchka website and using it in any way and for any reason, including placing an order through the website, you thereby agree and commit to the terms and conditions of using this website as they are stipulated in this Terms of Use Agreement and in accordance with all periodical updates therein.

5.2. Our website does not obligate any customer whomsoever to place an order through our website, and it is therefore to be understood that any customer who places an order thereby agrees to this Terms of Use Agreement by doing so, and agrees that his credit card and / or other means of payment provided by him during order placement will be charged with his full knowledge and consent.

5.3. A customer that has completed the ordering process on our website will not be able to raise any claims against the displayed price of the ordered product and / or against the quality of service that is offered on our website.

5.4. A customer that has completed a purchase on our website thereby, in doing so, declares that he is legally authorized to instigate legally binding actions and that he is 18 years old or older. In the event the customer wishing to place an order is a minor (under the age of 18) and / or is not otherwise authorized to instigate legally binding actions without a legal guardian, he must inform his parent(s) and / or legal guardian(s) and receive their authorization to instigate any form of action whatsoever on our website. Any action that is instigated by a minor on our website constitutes the agreement of the minor and his parent(s) and / or legal guardian(s) to the aforementioned.

5.5. Ayuchka reserves the right to withhold from certain customers / users the right to use its website and / or any other company services, whether partially or in their entirety, in every one of the following instances:

5.5.1. False details were intentionally provided by said customer / user upon placing an order,

5.5.2. Instigating an illegal activity or taking part in such an activity by said customer / user,

5.5.3. There is an outstanding debt due to Ayuchka and / or to a third party associated with it by said customer / user, and the debt is not paid in a timely manner,

5.5.4. This Terms of Use Agreement has been infringed in any way by said customer / user.

5.6. We reserve the right to change this Terms of Use Agreement and any other rules and / or instructions that appear on this website at our sole discretion. By using this website you are subject to the most updated version of the Terms of Use Agreement that appears on this website, and it is therefore your responsibility to check this Terms of Use Agreement periodically before placing an order or receiving any other service through this website or through any third party associated with this website.

6. Limited warranty

6.1. Service on the Ayuchka website is provided as is and there will therefore not be any claim and / or demand and / or legal claim against Ayuchka and / or any of its associates / representatives over the service that is provided on this website, the nature of the service, and / or existing limitations on the website, and there will not be any other claim whatsoever related to service and / or products that are incompatible with the customer and / or his demands.

6.2. Ayuchka will not be accountable for any damages whatsoever that may be caused, whether directly or indirectly, as a result of a purchase that was made through our website or as a result of the inability to make a purchase as caused by an action and / or failure to act and / or ineptitude on either the part of the customer or any third party, including a purchase made by a minor without the authorization of his parent(s) / legal guardian(s), payment made with a credit card without the authorization of the credit card holder, etc. Likewise, we will not be accountable for any damages caused by delivery delays. In the event that a product is deficient and / or damaged and the deficiency and / or damage is under warranty, that warranty will be limited to a sum that is no greater than the cost of the product.

6.3. Ayuchka is not accountable for any damages whatsoever that may result to the customer and / or any third party from a technical malfunction associated with our website content and / or website programming, or from a malfunction with phone and / or fax communication, and / or a malfunction and / or failure to act and / or ineptitude on the part of any internet providers of our website and / or of those of any of our customers.

6.4. Likewise, Ayuchka will not be held accountable, as regards our website, for any damages whatsoever that may result to the customer and / or to any third party as a result of any action and / or failure to act that is out of our control, including – but not limited to – an earthquake, a security situation, extreme weather, etc.

6.5. In order to remove all doubt, it should be noted that from the moment that the product is shipped to the customer and / or any representative on his behalf we are not accountable for any damages that may result from improper and / or unreasonable use and / or any use other than the use for which the product was intended, with regards to all products that our company supplies. All accountability with regards to the aforementioned is on the customer who purchased the product, and this is so regarding any damages whatsoever that may be caused to those using the product and / or any third party and / or any other person and / or to the product itself.

6.6. Without detracting from the aforementioned above, Ayuchka and / or any of its associates / representatives will not be liable under any circumstances for any damage-related costs that exceed the cost of the product that was ordered and paid for by the customer.

7. Privacy policy

7.1. Ayuchka goes to great lengths to protect the privacy of those who visit our website and respects their privacy as they use the website. Our privacy policy applies to personal details that are voluntarily provided to us during order placement and / or during account registration on our website (including general details stored on our database / records and direct mailing).

7.2. The aforementioned information will not be used in any way other than the use for which it was intended and for which it was provided to us. Said information is stored on our database / records and will not be forwarded to any entity and / or third party without the consent of our customers.

7.3. Any other customer information that we receive which is not personal information and was voluntarily entered onto our website by the customer, and is not subject to the privacy policy on this website, and likewise any message or other form of content that was sent or uploaded to our website through email or in any other way, including data, questions, responses, etc., will all be considered open-source (not secretive) information and will therefore not be protected by any rights whatsoever and will not be subject to this privacy policy, and will thus be handled accordingly.

7.4. Any content that is broadcasted or uploaded to our website becomes our property and we are thereby authorized to replicate, advertise, publish, reveal, broadcast, upload it to our website, and / or use it in any other way or form, and for any purpose.

8. Intellectual property rights and copyrights

8.1. All content and services that are provided / displayed on our website are protected by copyright, trademarks, and / or all other intellectual property rights. Any explicit unauthorized use of Ayuchka and / or any of its content and / or services that are provided / displayed on our website is liable to constitute an infringement of said laws as well as of the terms and conditions outlined on this website and as stipulated by law.

8.2. It is explicitly prohibited by law to copy, distribute, replicate, market, or use in any other way or form the information and / or pictures from our website without receiving explicit authorization in writing from the Ayuchka website owner(s) and / or manager(s), and in situations where said explicit authorization is granted said information may only be used only in accordance with the details and stipulations of said authorization.

8.3. It is explicitly prohibited to use and / or display the products and information that exists on our website, whether in their entirety or partially, on any other website and / or any other information source, and in any way or form.

8.4. In addition to the content and services provided / displayed on this website by Ayuchka, situations may arise where there will be a provision / display on said website of products, information, and / or services that are provided by third parties. Third party services may be subject to separate agreements that accompany those services. Ayuchka is neither accountable nor takes any responsibility and / or makes any commitment(s) whatsoever with regards to services provided and / or products supplied by said third parties.

8.5. In any situation wherein a user browsing this website believes that there is any kind of infringement of either intellectual property rights and / or copyrights as related to a third party, “cease and desist” action must be taken, according to which Ayuchka must be notified in writing regarding said alleged infringement. We will review all said referrals and take appropriate action as needed.

8.6. Trademarks

8.6.1. The “Ayuchka” brand, its brand name, its website domain name, and the domain name(s) of any other website(s) associated with the company and / or its associates / representatives are trademarks of Ayuchka and / or of its associates / representatives (regardless of whether or not they have been registered), and it is explicitly prohibited to use them without having first received explicit written authorization to do so from Ayuchka.

9. Links

9.1. It is possible that external links to other websites, columns, advertisements, and / or other information that does not belong to us but belongs to third parties may appear periodically on the Ayuchka website, and it should therefore be noted that we are not accountable for the content displayed in these links and that we have no control over the information therein. It is not within our means to ascertain the credibility and / or precision of the information that is displayed in said links, nor is it within our means to ascertain whether or not said information is up to date or relevant for you. Likewise, we cannot guarantee that said links will be constantly active and / or lead you to an active webpage.

9.2. Clicking on said displayed links and / or relying on the information displayed therein is your full and sole accountability. We are not accountable for any damages, whether direct or indirect, that may be caused as a result of using in any way or form the information that is displayed in said links.

10. Applicable Law

10.1. The applicable law, as it applies to this Terms of Use Agreement, is exclusively and only in accordance with Israeli law, and this is so regardless of whether the website is used in Israel or abroad (outside of Israel).

10.2. Sole legal authority to litigate and / or adjudicate any and all matters related to this Terms of Use Agreement is accorded exclusively and only to the District Court of Tel Aviv – Jaffa.

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